MAIN DUTIES
To maintain a basic caseload of around 180 Housing Disrepair Pre Lit/Litigated cases. This will include complying with the Housing Disrepair pre-action protocol, assessing liability, drafting court documentation, issuing court proceedings via Part 7 CPR, complying with court directions, document and letter creating in addition to the use of the telephone/email, review of RICs report, review of medical records, collation of special damages, collage of medical evidence, submission of full details, negotiations and settlements.
- To comply at all times with the case management system and be responsible for the maintenance and accuracy of its information.
- To comply with all key dates including court directions, limitations and hearing dates.
- To be responsible for the proactive maintenance of their own task pad.
- Identify any complications within their caseload and immediately refer them to their team leader.
- To assess liability and make an initial assessment of special damages.
- Contact clients by telephone and maintain regular and proactive telephone contact with clients as required by our SLAs.
- To demonstrate an ability to work to deadlines and be self-sufficient.
- Be able to achieve financial and administrative targets every month as set by their team leader.
- Demonstrate a flexible approach to work, including hours of work.
- To demonstrate a commercial awareness and a proactive approach to all aspects of work.
- Demonstrate the ability to work effectively as part of a team, while maintaining responsibility for their own caseload.
- To comply with Lexcel and/or client service standards, client care and protocols.
- To demonstrate IT literacy by utilising a full range of internal and external systems inclusive of MS Outlook, MS Word and Pro Claim.
- To demonstrate effective planning, organisation and decision-making skills and work to deadlines and time limits.
- To assess liability under the supervision of your Team Leader.
- To ensure that appropriate communication methods are utilised to ensure case progression.
MAIN TASKS
- Comply with the Pre-Action Protocol for Housing Disrepair Claims
- Assessing Liability
- Reviewing RIC’s report – Valuing Damages and Repairs
- Drafting Court Documents
- Issuing Part 7 Court Proceedings by the Company guidelines
- Complying with Court Directions
- Monitoring Limitations by the Company guidelines
- Reviewing & Valuing Medical Reports
- Collating Special Damages
- Dealing with incoming emails and acting upon the same appropriately
- Working on an individual caseload using Proclaim effectively.
- Chasing relevant parties for the required information to progress the claim
- Dealing with incoming posts. This could involve indexing posts, actioning them, or transferring them to the team that is dealing with the claim.
- Working within the firm SLAs at all times
Job Type: Permanent
Job Reference: JB/GLS
Salary:£25,000 - £30,000
Country: UK
Town/City: Manchester
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